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Emotional Intelligence in the Workplace: Strategies that Have Stood a Test of Time

Programme Overview

Scientist and researchers have learnt a lot about the role of emotions in the workplace by conducting thousands of research studies. Some of the results of these studies may surprise you. For instance, how employees feel is a useful indicator and predictor of organisational performance.

Anyone can get angry, that is easy, but to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way, that is not so easy. It requires a lot of emotional knowledge.

Emotional intelligence means many things to different people. According to Goleman (1998) ‘’ the rules for work are changing. We are being judged by a new yardstick. Not just by how smart we are or by our expertise or training, but also by how well we handle ourselves and each other.’’ This yardstick is increasingly applied in choosing who will be appointed into leadership positions and who will not, who will be retained or let go, who will be promoted or passed over.

Ironically, for most people in Nigeria, we passed through school, primary, secondary and university, without being taught or even informed of the implications of emotional intelligence on our success in the workplace. The basic rule we were taught was that all we needed to succeed was academic abilities. But we have been made to understand that academic abilities alone are not enough. We now need to consider certain personal qualities such as empathy, adaptability, initiative, optimism, resilience, persuasiveness and self-control. This brings us to the domain of emotional intelligence (EI).

This highly interactive, thought-provoking, compressed and intense three-day programme explores how participants can learn leading practice models to manage their feelings, thoughts and actions to obtain optimal outcomes in their personal relationship and relationships with others.

Programme Objective

To provide robust, comprehensive and leading practices insights into the world of EI/EQ. By the end of the programme each participant will be able to:

   Define emotions and its importance
   Learn how to use emotion more intelligently for greater influence, higher levels of productivity and stronger relationship
   Better understand themselves and the impression they make on colleagues
   Understand the concept of emotional intelligence
   Know the difference between EI and IQ
   Understand the difference between EI and personality
   Learn the way the brain is wired
   Explore the different models of EI/EQ
   Appreciate the misconceptions about EI/EQ
   Gain insight into various EI questions
   Discover workplace decision-making styles and the six principles of EI
   Explore EI at work with regard to self-awareness, empathy, social expertness, personal influence and mastery of purpose and vision
   Find out the impact of EI on career success, workplace success, workplace effectiveness, bottom line, leadership and individual employee’s performance
   Understand how to build an emotional intelligent leader
   Discover how to manage anger and stress at work
   Understand the concept of emotionally intelligent workplace
   Learn more than sixty emotional intelligence vocabularies and their meanings
   Find out the benefits of developing EI
   Test your level of EQ/EI through self-assessment, role plays, case studies, individual and group exercises and pre-training programme EQ/EI assessment
   Network and share your real-life EI experience with your new friends


We are first a research company, and everything we do, be it training or consulting, is based on research we have conducted ourselves or those conducted by others. So, we do not just train on the basis of emotions. Our training programmes are based on strong theoretical and empirical findings. These findings allow us to provide our programmes’ participants up to date perspective on areas of interest.

In addition, we are locals and we understand the business environment. We have a good blend of both consulting and real-world day-to-day practical business experience in Nigeria. We have folded our sleeves before and we can fold it for you. Indeed, we are not just trainers and facilitators, we have a good understanding of how things are done in practice in Nigeria. We pride ourselves to be subject matter experts (SMEs) in the areas we train on. If we cannot provide contemporary insights and in-depth knowledge on a particular subject area, then we would say it from the outset.

Furthermore, we have developed our competencies in a lot of areas and we can be a one-stop shop for your organisation in terms of consulting, training and research (qualitative or quantitative) in the areas of leadership, governance, strategy, change management, risk management, compliance, AML/CFT (for financial institution), ethics, team functionality, emotional intelligence, legendary customer service, internal control and standard operating procedures (SOPs) development. We also go out of our way to adopt the best model for each training programme we offer and we are even ready to go “Down Under” (Australia) if that is where we will find the best model. Aut Optimum Aut Nihil; this Latin maxim is not just a philosophy to us, we live it.

Finally, we have few partner firms in South Africa that we can occasionally collaborate with in areas where we need additional capacity.


Why Attend this Programme?

This programme provides you with leading practice, practical and real world examples of the role that EI/EQ plays in the workplace. You will learn and demonstrate the Goleman’s, Mayer and Salovey, Bar-On and Lynn’s models of EI. You will explore the impact of EI in the workplace and have the opportunity to share your experience on how you have managed anger and stress in your workplace. Furthermore, you will gain insights into how the brain is wired and understand the concepts of the right brain and the left brain. Finally, you will have the opportunity to test your EQ, learn the EI vocabularies and get some answers on key EI questions, including why EI is important.

With this programme, you will benefit from:

   Condensed, 3-day emotional intelligence training
   Proven EI/EQ improvement models
   Real-world examples and suggestions for improving EI
   Empirically grounded and business proven approaches
   Out-of-the office focus on EI development – away from distractions, phone calls, meetings and other interruptions


Lagos, Nigeria
16 – 18 May, 2018

Accra, Ghana
27 – 29 August, 2018

Abuja, Nigeria
28 – 30 November, 2018

Fee (exclusive of tax)
(US$1,185.48 for foreign participants)